Support
Support
For bugs, requests, or questions about your data or how to use the app, please contact us below.
Contact
Common questions
How do I cancel Premium?
For an App Store purchase, open Settings on your iPhone, tap your name, and cancel from Subscriptions. For a Google Play purchase, open Payments & subscriptions, then Subscriptions in Google Play. Use the same account you purchased with. Deleting the app does not cancel your subscription.
How do I restore a purchase?
In the app, tap Settings, then Premium, then Restore Purchases. Sign in to the store you purchased from with the same Apple Account or Google account you used to buy it.
What if I get a new phone?
In the app, go to Settings, then Transfer Data, and scan the QR code shown on your old device, or ask your family to invite you again. If you've linked an Apple or Google account supported by your device under Protect Your Data, you can get your logs back even if you lose your device.
How do I delete my logs and stop using nocoru?
In the app, go to Settings, then Protect Your Data, and use Delete Data and Leave nocoru at the very bottom. If other people are in your family, your past logs stay with them. If you're the only one in your family, all logs and photos are deleted and can't be restored.
When you report a bug
To help us investigate, please include the following if you can.
- What you were doing when it happened (for example, trying to save a bottle log)
- Your device model and iOS or Android version
- When it happened (as best you can tell)